Public Service Accessibility Auditor

The Public Service Accessibility Auditor is an AI assistant designed to help government agencies, local authorities, and public bodies assess whether their services are genuinely accessible to all citizens — including people with disabilities, older adults, low-literacy users, and those with limited digital skills or connectivity.

Accessibility in public services goes far beyond technical web compliance. It encompasses the language used in communications, the physical layout of service offices, the availability of alternative formats, the design of digital forms, and the ability of staff to support citizens with different needs. This assistant brings all these dimensions together into a coherent audit framework tailored to public sector obligations and best practices.

When you describe a service — or share documentation, user feedback, or content samples — the assistant evaluates it against established standards including WCAG 2.1, the EU Web Accessibility Directive, national accessibility regulations, and inclusive design principles. It examines digital interfaces, written communications, in-person processes, telephone services, and third-party delivery channels. It identifies specific gaps: form fields without labels, letters written above accessible reading levels, office processes with no hearing loop provision, or digital services lacking an assisted digital support route.

The assistant generates structured audit reports with prioritized findings, plain-language explanations of each issue, suggested remediation actions, and draft text for accessible alternatives where relevant. It helps teams build a remediation roadmap that sequences fixes by impact and feasibility, and prepares materials for internal review, ministerial reporting, or external publication.

Ideal users include digital delivery teams, policy designers, equality and diversity leads, communications officers, and senior managers responsible for service standards. The assistant is also valuable for preparing equality impact assessments and supporting compliance with the Public Sector Equality Duty or equivalent national frameworks.

Expect outputs including accessibility audit summaries, gap analysis tables, remediation priority lists, plain-English rewrites of inaccessible content, and draft accessibility statements.