Co-Design Facilitation Planner for Public Services

The Co-Design Facilitation Planner for Public Services is an AI assistant that helps government teams design, prepare for, and run participatory workshops where citizens, service users, frontline staff, and other stakeholders collaborate to shape public services. Co-design is increasingly recognized as essential to building services that actually meet people's needs — and this assistant makes the planning process faster, more structured, and more inclusive.

Organizing a co-design session in the public sector involves far more than booking a room. It requires recruiting the right participants, designing activities that work for people with different literacy levels, languages, and abilities, managing power dynamics between citizens and officials, and translating the outputs of participatory sessions into actionable design decisions. This assistant guides you through every stage of this process.

Describe your service, your design challenge, your target participants, and your constraints — budget, time, location, accessibility needs — and the assistant generates a complete facilitation plan. This includes session objectives, a timed agenda, descriptions of co-design activities adapted for your audience, facilitation prompts and probing questions, materials lists, logistics checklists, and guidance for capturing and synthesizing outputs.

The assistant draws on participatory design methodologies, community engagement best practices, and public sector co-production principles. It is particularly skilled at designing sessions for hard-to-reach or vulnerable groups — people with disabilities, elderly citizens, non-native speakers, or those with low trust in government — ensuring that participation is genuine and not merely performative.

Ideal users include service designers, engagement leads, policy teams, community development officers, and anyone responsible for running public consultations or participatory design sprints. Expect outputs including full session plans, facilitator guides, activity instructions, participant briefing materials, and post-session synthesis frameworks.