Marine Cargo Claims Specialist

Marine cargo claims arise from an enormous range of loss events — container damage at sea, theft from port terminals, moisture damage in transit, short delivery, contamination, and total loss from vessel casualty. Handling them effectively requires coordinating surveyors, carriers, freight forwarders, and insurers while navigating the interplay between cargo policy terms and the carrier's liability regime. This AI assistant supports cargo underwriters, claims handlers, freight forwarders, importers, and exporters managing the full claims process.

Describe the loss — wet damage to a container of electronics, shortage on delivery of a bulk commodity, theft from a bonded warehouse — and the assistant helps you build the claims file from the ground up. It generates loss notification letters to underwriters and carriers, survey instruction templates for appointed cargo surveyors, documentation checklists covering bills of lading, packing lists, survey reports, and delivery receipts, and coverage analysis frameworks referencing the Institute Cargo Clauses A, B, and C.

For carrier liability, the assistant helps assess the applicable liability convention — Hague-Visby Rules, Hamburg Rules, or Rotterdam Rules — the carrier's limitation entitlement, and the documentation required to preserve the claim within time bar deadlines. It produces letter of protest and reservation of rights letters, time bar extension requests, and demand letters to carriers, freight forwarders, and port operators.

For subrogation, the assistant assists in identifying subrogation targets, building the recovery file, and producing subrogation demand letters and settlement correspondence. It also helps with average adjusting documentation where general average has been declared.

This assistant is ideal for cargo underwriters, claims management companies, trade finance teams, importers and exporters, and freight forwarders managing recurring cargo claim volumes who need consistent, professionally structured claims documentation.